Exchange & Return Policy

45-Day Return Window

Most products purchased from A-OK Power Equipment may be returned within 45 days of the original purchase date.

To qualify for a return or exchange, the item must meet the eligibility requirements outlined below.

Return Eligibility

To be eligible for a return:

• The item must be unused, uninstalled, and in resalable condition.

• The item must be returned in its original manufacturer’s packaging.

• All original accessories, manuals, hardware, and included components must accompany the return.

• A valid Return Merchandise Authorization (RMA) must be obtained before returning any item.

Returns received without an approved RMA may be refused or returned to the sender.

Requesting a Return (RMA)

Before sending any item back, please contact our Customer Service team.

Please provide:

• Your order number

• The item(s) being returned

• The reason for the return

• Photos of the product if it arrived damaged or defective (when applicable)

Once approved, we’ll issue an RMA number along with detailed return instructions.

Return Shipping

Returns Due to Our Error

If you received:

• The wrong item

• A damaged item

• A defective item upon arrival

• An item missing major components

A-OK Power Equipment will provide a prepaid return shipping label at no cost.

Customer-Initiated Returns

If the return is for reasons such as:

• Ordered the wrong item

• No longer needed

• Ordered by mistake

• Doesn’t fit your application

• Changed your mind

We can provide a prepaid return label for your convenience. The return shipping cost (minimum $4.99, or the actual carrier cost when higher) will be deducted from your refund.

Original outbound shipping charges are non-refundable.

Restocking Fees

Most new, unopened items do not incur a restocking fee.

However, products that have been:

• Installed

• Used

• Opened beyond normal inspection

• Returned in a condition that prevents resale as new

may be subject to a 25% restocking fee, based on the original purchase price.

If an item is returned damaged due to improper packaging or missing components, additional deductions may apply.

Exchanges

We gladly accept exchanges for eligible products.

Defective Products

If your product is determined to be defective upon arrival, we’ll replace it with the same item whenever inventory is available.

Standard Exchanges

Eligible unused products may be exchanged for:

• The same item

• A different item of equal value

• A different item of greater value (customer pays the difference)

• A different item of lesser value (difference refunded)

All exchanges are subject to product availability.

Non-Returnable Items

The following products cannot be returned for refund once used or placed into service:

Gas-Powered Equipment

Due to safety regulations and manufacturer policies, any gasoline-powered equipment that has had:

• Gasoline

• Oil

• Fuel mixture

introduced into the engine is considered used and cannot be returned.

This includes, but is not limited to:

• Chainsaws

• Trimmers

• Leaf blowers

• Pressure washers

• Generators

• Tillers

• Lawn mowers

• Other gas-powered outdoor power equipment

If one of these products develops a manufacturing defect after use, it will be serviced under the manufacturer’s warranty.

Damaged During Shipping

If your order arrives damaged:

1. Contact us as soon as possible.

2. Save the original packaging.

3. Provide clear photos of:

   • The shipping box

   • The product

   • The shipping label

   • Any visible damage

After reviewing the claim, we’ll provide a prepaid return label if necessary and work quickly to ship a replacement.

Defective Products & Warranty

Many products sold by A-OK Power Equipment are backed by manufacturer warranties.

If your product develops a defect after use and is no longer eligible for return, we’ll assist you by:

• Helping determine warranty eligibility

• Providing manufacturer contact information when required

• Coordinating warranty service whenever possible

• Assisting with replacement parts or repair options

If a warranty claim results in manufacturer reimbursement and a refund has been approved within our return period, we’ll process the refund once the manufacturer has completed its claim process.

Refund Processing

Once your returned item is received:

1. Our Returns Department will inspect the product.

2. We’ll notify you via email regarding approval or denial.

3. If approved, your refund will be issued to your original payment method.

Please allow several business days for your financial institution to post the refund after it has been processed.

How to Return an Item

Step 1 – Request an RMA

Contact our Customer Service team by phone or email with your order information.

Step 2 – Package Your Return

Please include:

• Original packaging

• All accessories

• Manuals

• Hardware

• Any included documentation

Clearly write or attach your RMA number to the package.

Step 3 – Ship Your Return

Use the prepaid label provided by A-OK Power Equipment or ship the package using a trackable carrier of your choice.

We recommend retaining your tracking number until your return has been processed.

Return Shipping Address

A-OK Power Equipment

3531 N Rancho Dr

Las Vegas, NV 89108

United States

Need Assistance?

If you have questions about returns, exchanges, warranty claims, or product eligibility, our Customer Service team is happy to help.

Phone: 1-844-587-6937

Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

Additional Notes

• Returns sent without an approved RMA may be refused.

• Original shipping charges are non-refundable unless the return is the result of an A-OK Power Equipment error.

• Warranty coverage varies by manufacturer and product category.

• Certain oversized, hazardous, special-order, or discontinued items may have additional return restrictions. If applicable, these restrictions will be noted on the product page or communicated by our Customer Service team before purchase.